If you are providing IT services, you should know that there is a lot more to do than just log in to the client's server and resolve issues. This is where IT help desks come in.
The IT help desk play an important role in ensuring availability, continuity and reliability in IT services. Think of it as a 'single point' communication center to connect service requests with technology concerns.
Qsoft Inc is happy to say that we also deliver managed help desk services. We have the processes and tools, to provide our customers with cost effective and efficient IT services. We have also developed a set of guidelines and in-house standards to help you make the most of your outsourced help desk. We assure you that our help desk services will merge with your company's offerings seamlessly.
Qsoft's help desk services come with integrated infrastructure and software support, so that we act as a single entity and do not work in silos. Our customers benefit because now they have a single handle to control what they offer to their customers. Another benefit to you is that you get significant cost savings. We are proud to say that over the years, we have helped many companies transit from running a number of help desks to our centralized, outsourced help desk, leading to standardization in operations.
What do you get when you sign up with Qsoft?
If you get on board with us, we will give you access to a remote management team, which will act on your behalf, to provide customer support. The team will consist of expert engineers who will be trained extensively to understand and deliver your business objectives. The service will be available 24 hours a day, seven days a week. If you are planning some specific activities, we can also arrange engineers to handle those specific tasks. At the beginning of each month, you will get a shift roster containing details on how we plan to meet your project and support needs.
Your customers get fast and friendly support 24/7. You can allocate specific engineers to specific tasks at the times you want based on your planned activities. We provide a shift roster at the start of every month which meets your support and project requirements.
White label support
Our help desk services are run in a transparent fashion. We will reply to your customer support queries, while making it look like you are the one doing it. For example, all replies will be enclosed with your your company's greeting. We will blend in with your style of working and company image in such a way that all your customers will get a uniform experience.
To learn more about our outsourced service desk and our managed help desk services, please contact us.